It's a fixed advice fee, not commission on your premium. For individual disability insurance that is the legal rule. It keeps the advice on your side. You hear the exact fee at your free intro call. Insurance advice is provided by our associated company A&H Finance. They advise you, arrange the insurance and invoice you. Your agreement for this advice is with them and they are responsible for the service. TaxSavers introduces you and is not a party to that agreement. Do you have a complaint about the advice? Raise it with them first. If you do not reach a solution together, you can take it to Kifid. They are registered there and have accepted binding advice, so a Kifid ruling binds them.